KlideKlide

Privacy Policy

Last updated: 8 April 2026

1. Who we are

Klide (“we”, “us”, “our”) operates an AI-powered voice ordering platform for takeaway restaurants. This policy explains how we collect, use, and protect personal data when you interact with our services, website, or phone ordering system.

2. Data we collect

Callers (customers placing orders): Phone number, delivery address, order details, and voice recordings of calls processed by our AI system.

Vendor partners: Business name, contact details, bank/payment information for billing, menu data, and order history.

Website visitors: Standard server logs (IP address, browser type, pages visited) and any information you submit via our contact form.

3. How we use your data

  • Processing and fulfilling takeaway orders
  • Improving our AI voice recognition and ordering accuracy
  • Sending order confirmations via SMS
  • Billing and invoicing vendor partners
  • Detecting and preventing fraud or abuse of our platform
  • Responding to enquiries submitted through our website

4. Legal basis for processing

We process personal data under the UK GDPR on the following bases:

  • Contract: Processing orders you place and managing vendor partner accounts.
  • Legitimate interest: Improving our services, preventing fraud, and ensuring platform security.
  • Consent: Marketing communications, where applicable.

5. Voice recordings

Calls placed through our AI ordering system may be recorded and processed to fulfil your order and improve our service. Recordings are retained for up to 30 days after the call, then automatically deleted. You can request early deletion by contacting us.

6. Data sharing

We share personal data only as necessary to deliver our service:

  • Vendor partners: Order details and delivery address are shared with the takeaway fulfilling your order.
  • Payment processors: Stripe processes vendor billing on our behalf.
  • SMS providers: Twilio delivers order confirmation texts.
  • Telephony providers: Our voice AI infrastructure partners process call audio.

We do not sell your personal data to third parties.

7. Data retention

Order data is retained for 24 months for operational and legal purposes. Voice recordings are deleted after 30 days. Vendor account data is retained for the duration of the partnership plus 6 years for tax/legal compliance. You can request deletion of your data at any time.

8. Your rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Rectify inaccurate data
  • Request erasure of your data
  • Restrict or object to processing
  • Data portability
  • Lodge a complaint with the ICO (ico.org.uk)

9. Security

We use industry-standard security measures including encryption in transit and at rest, access controls, and regular security reviews to protect your data.

10. Contact us

For any privacy-related queries or to exercise your rights, contact us at privacy@klide.co.uk or via our contact page.