KlideKlide

Terms & Conditions

Last updated: 8 April 2026

1. Introduction

These terms and conditions govern your use of the Klide platform, including our website, AI voice ordering system, and vendor dashboard. By using our services, you agree to these terms.

2. Definitions

  • “Klide”, “we”, “us” refers to the Klide platform and its operators.
  • “Vendor” refers to takeaway restaurants using our platform to receive orders.
  • “Customer” refers to individuals placing orders via our AI phone system or website.
  • “Service” refers to our AI voice ordering system, vendor dashboard, and related tools.

3. Service description

Klide provides AI-powered voice ordering technology for takeaway restaurants. Customers call a vendor's Klide-enabled phone number, our AI processes the order, and the order is sent to the vendor for preparation. Klide acts as a technology provider — we do not prepare, cook, or deliver food.

4. Customer terms

Orders: When you place an order via our AI system, you are entering into a contract with the vendor, not with Klide. We facilitate the order but are not a party to the sale.

Accuracy: Our AI strives for accuracy, but voice recognition may occasionally misinterpret items. Your order is confirmed before submission, and you should verify the details when prompted.

Allergies and dietary requirements: While our system can note dietary requirements, the vendor is responsible for food preparation. Always confirm allergen information directly with the vendor if you have serious allergies.

Payment: Payment terms are between you and the vendor. We do not process customer payments for orders.

5. Vendor terms

Commission: Vendors pay a commission on orders processed through Klide, as agreed in their vendor agreement. Invoices are issued monthly.

Menu accuracy: Vendors are responsible for keeping their menu, prices, and availability up to date via the Klide dashboard. We are not liable for orders placed against outdated menus.

Order fulfilment: Vendors are responsible for preparing and delivering/making available all orders received through Klide.

Data: Vendors retain ownership of their customer data. Klide processes it on their behalf in accordance with our Privacy Policy.

6. Acceptable use

You agree not to:

  • Use the service for prank or nuisance calls
  • Attempt to disrupt or overload our systems
  • Provide false information when placing orders
  • Reverse-engineer or copy our AI technology
  • Use the platform for any unlawful purpose

7. Intellectual property

All content, technology, and branding on the Klide platform are owned by us or our licensors. Vendors retain ownership of their menu content and business data.

8. Limitation of liability

Klide provides a technology platform and is not responsible for:

  • The quality, safety, or timeliness of food prepared by vendors
  • Errors in vendor-provided menu data or pricing
  • Temporary service interruptions or AI processing errors
  • Any dispute between customers and vendors

To the maximum extent permitted by law, our total liability is limited to the fees paid to us in the 12 months preceding the claim.

9. Termination

We may suspend or terminate access to our services if these terms are breached. Vendors may cancel their agreement with 30 days' written notice, subject to any outstanding invoices.

10. Changes to these terms

We may update these terms from time to time. Material changes will be communicated to vendors via email and posted on this page. Continued use of the service after changes constitutes acceptance.

11. Governing law

These terms are governed by the laws of Scotland and the United Kingdom. Any disputes will be subject to the exclusive jurisdiction of the Scottish courts.

12. Contact

Questions about these terms? Contact us at hello@klide.co.uk or via our contact page.